Privacy Policy, Website Terms & Client Portal Notice

New Hope Counseling Center

 Last Updated: May 25, 2026

At New Hope Counseling Center, we value your privacy and are committed to protecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, client portal, forms, communications, and related services.

By using this website, you agree to the terms outlined below.

1. No Emergency or Crisis Services

This website, contact forms, email, text messaging, and client portal are not intended for emergencies or crisis situations and are not continuously monitored.

If you are experiencing a mental health emergency, call:

• 911
• 988 Suicide & Crisis Lifeline
• Or go to the nearest emergency room

Do not use this website or electronic communications for urgent mental health concerns.

2. No Therapist-Client Relationship

Using this website, submitting forms, emailing, texting, or scheduling a consultation does not establish a therapist-client relationship.

A therapeutic relationship is only established after:

• Appropriate intake procedures are completed,
• Informed consent documents are signed, and
• The Practice formally agrees to provide treatment.

We reserve the right to decline services when clinically or legally appropriate.

3. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Insurance information
• Appointment requests
• Information submitted through forms or the client portal

We may also automatically collect limited technical information such as:

• IP address
• Browser/device information
• Website usage data
• Cookies and analytics information

4. HIPAA & Protected Health Information

If you become a client, certain information may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”).

Protected Health Information (“PHI”) created during counseling services is governed by our separate Notice of Privacy Practices and applicable federal and Florida laws.

Electronic communications may carry some level of security risk despite reasonable safeguards.

5. Florida Mental Health Disclosure

Under Florida law, communications between a licensed mental health provider and client are generally confidential, with certain legal exceptions, including but not limited to:

• Suspected abuse, neglect, or exploitation
• Threats of serious harm to self or others
• Court orders or other legal requirements
• Situations otherwise permitted or required by law

Additional details regarding confidentiality are provided during the intake and informed consent process.

6. Cookies & Analytics

Our website may use cookies, analytics tools, and tracking technologies to improve functionality and user experience.

These technologies may collect information about how visitors use the website but generally do not identify users personally.

You may disable cookies through your browser settings.

7. Text Messages, Email & Electronic Communications

If you provide your phone number or email address, you consent to receive communications related to:

• Scheduling
• Appointment reminders
• Administrative updates
• Practice operations

Message and data rates may apply.

Please avoid sending sensitive or confidential clinical information through unsecured email or text messaging.

You may opt out of text communications at any time by replying STOP or contacting the office.

8. Client Portal Terms

If you access our client portal:

• You are responsible for maintaining the confidentiality of your login credentials.
• Portal messaging should not be used for emergencies.
• The portal may contain portions of your clinical record but may not include your complete record.
• We are not responsible for unauthorized access resulting from your failure to protect your login information.

Portal services may be provided through third-party vendors subject to their own privacy and security practices.

9. Cancellation & No-Show Policy

We respectfully request at least 48-hour notice for cancellations or appointment changes.

Late cancellations and missed appointments may be subject to a fee of $75 except where prohibited by law or waived at the Practice’s discretion.

Insurance companies generally do not reimburse for missed appointment fees.

Repeated no-shows or late cancellations may result in referral out or termination of services.

10. Third-Party Services

We may use third-party providers for services including:

• Telehealth
• Scheduling
• Billing
• Payment processing
• Electronic health records
• Website analytics

While we make reasonable efforts to work with reputable vendors, we are not responsible for third-party websites, platforms, or services.

11. California Consumer Privacy Act (CCPA) Notice

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (“CCPA”), including the right to:

• Request access to personal information we collect
• Request deletion of eligible personal information
• Request information regarding categories of data collected
• Request information regarding disclosure practices

We do not sell personal information.

Certain medical and health information governed by HIPAA may be exempt from CCPA requirements.

California residents may contact us using the information below to exercise applicable rights.

12. Website Disclaimer

The content on this website is provided for informational and educational purposes only and should not be considered mental health, medical, or legal advice.

No guarantees are made regarding outcomes from services or information provided through the website.

13. Limitation of Liability

To the fullest extent permitted by law, New Hope Counseling Center shall not be liable for damages arising from:

• Website use or inability to use the website
• Electronic communications
• Third-party platforms or services
• Technical interruptions or unauthorized access

14. Changes to This Policy

We may update this Privacy Policy and Terms at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any revised terms.

Contact Us

New Hope Counseling Center
2572 W. State Rd. 426
Suite 2008
Oviedo, FL 32765

Phone: 407-278-9983 

Email: info@newhopecounselingorlando.com

Website: www.newhopecounselingorlando.com